Patient Experience
A crucial aspect of service development within the network (NWCCODN) is the active involvement and engagement with patients, families and members of the public to plan, manage and design the service development. We will listen to patients and families lived experiences to understand individuals experience, journeys and what is important to them.
Please click on the below boxes to find out the current work and previous work undertaken to ensure your voice is heard and feedback is actioned.
Current & future work
with patients and families
Previous work
with patients and families
How can you get involved?
We are always wanting to hear from you, so if you are interested in getting involved, or speaking to us about your experience please do contact us via info.nwccodn@mft.nhs.uk
By sharing your experience, suggestions, and thoughts, you can help to influence and shape the service. It will also benefit many other children, young people, and families in the future across the region.
Strategy Development
During the development of the network and shaping of the strategic priorities and workplan; the Programme Manager, Davina Hartley, and Charlotte Lloyd, Quality Improvement Lead Nurse, wanted to involve patients and families. They went on site to the PTCs (Alder Hey Children’s Hospital NHS FT and Royal Manchester Children’s Hospital) in April 2023 to capture information regarding experience and suggestions for improvement to Children’s Cancer Services. (active link to find out about the work collected) *Add to the link the posters
Under 16 Cancer Patient Experience Survey
The U16CPES is a national survey sent out annually to children under the age of 16 and their parents/carers. It is for those who have received treatment and care within England hospitals. The survey is led by Picker. To find out more about the survey please press the link to the website:
About the survey | U16 Cancer Survey
Following release of the anonymous results; the Quality Improvement Lead Nurse within the network, works with the Providers to analyse the feedback and consider what areas can be further reviewed and improved following patient and family feedback.
- Yearly analysis and summary of U16CPES
- You Said, We Listened approach
- Pilot of POSCU specific feedback form
- Patient and family events with support services and local charity
- Set up a Patient & Family Experience
- Workstream
- Partnership working with support services
- Focus groups with regional NHSe
- Linking in with PTC provider teams (Quality or Youth Forum groups)
- Consideration of patient representative
- Link with wider ODNs re engagement opportunities